- Serving Families Nationwide
- 24/7 Care Support
Effective Date: January 1, 2026
Phone: 888-451-5273 | Email: info@actikare.com
By contacting Acti-Kare Responsive In-Home Care (“Acti-Kare,” “we,” “us,” or “our”) to request, schedule, or receive any home care services, or by using our website at www.actikare.com, you (“Client,” “you,” or “your”) agree to be bound by these Terms and Conditions. If you are acting on behalf of another individual (such as a care recipient), you represent that you have full authority to accept these Terms on their behalf.
Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services or website.
Acti-Kare provides non-medical, in-home care and support services across the United States, including but not limited to:
Acti-Kare caregivers provide non-medical assistance only. Our services do not constitute skilled nursing care, medical treatment, or any form of clinical healthcare. For medical concerns, always consult a licensed healthcare provider.
Prior to the commencement of services, an Acti-Kare Area Director will meet with you in your home to conduct a care assessment and develop a personalized Care Plan. The Care Plan will outline the scope, schedule, and nature of services to be provided. Services will be rendered in accordance with the agreed-upon Care Plan unless modified in writing by both parties.
Any requested changes to the Care Plan must be communicated to Acti-Kare in advance. Acti-Kare reserves the right to modify, suspend, or terminate services if the requested care falls outside the scope of non-medical in-home care or poses a risk to the caregiver or client.
All Acti-Kare caregivers are:
Acti-Kare caregivers are employees or contracted personnel of Acti-Kare franchise operators and are not your personal employees. You agree not to solicit, hire, or engage any current or former Acti-Kare caregiver directly for private care services during the term of your service agreement and for a period of twelve (12) months following the termination of services.
As a Client, you agree to:
Service fees are determined by the local Acti-Kare franchise operator based on the type, duration, and frequency of care required. Specific rates will be disclosed during the care assessment prior to service commencement.
Acti-Kare works with many long-term care insurance providers. It is the Client’s responsibility to understand their insurance coverage and submit claims as required. Acti-Kare may assist with documentation where possible but does not guarantee insurance reimbursement.
Acti-Kare participates in certain veterans’ assistance programs. Eligibility and funding are determined by the applicable program administrators. Clients are responsible for verifying their eligibility and maintaining program compliance.
We understand that schedules may change. The following policies apply:
Acti-Kare is committed to protecting the privacy of clients and care recipients. All personal health information, financial information, and household details shared with Acti-Kare will be held in strict confidence and used solely for the purpose of providing services.
Our full Privacy Policy is available at www.actikare.com/privacy-policy and is incorporated herein by reference. By using our services, you also consent to the terms of our Privacy Policy.
Caregivers are required to maintain the confidentiality of all client information. They are prohibited from sharing, photographing, or recording any private client information without express written consent.
Acti-Kare provides non-medical in-home care services and is not a licensed medical provider. To the fullest extent permitted by applicable law:
You agree to indemnify and hold harmless Acti-Kare, its franchise operators, officers, employees, and caregivers from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your failure to disclose material information about the care recipient’s condition; or (c) your negligent or wrongful acts.
Either party may terminate the service agreement with at least 48 hours written notice. Acti-Kare reserves the right to terminate services immediately and without notice in cases where:
Upon termination, the Client remains responsible for payment of all services rendered up to the date of termination.
Acti-Kare services are delivered through a network of independently owned and operated franchise locations throughout the United States. Each franchise operator is an independent business entity and is solely responsible for the employment, conduct, and actions of their caregivers. Acti-Kare Responsive In-Home Care (the franchisor) does not directly employ caregivers or directly provide care services.
When you engage with a local Acti-Kare franchise, your service agreement is with that franchise operator. These Terms and Conditions govern the general standards and expectations across the Acti-Kare network.
By accessing www.actikare.com, you agree to use the website for lawful purposes only. You may not:
Acti-Kare makes no warranty that the website will be uninterrupted, error-free, or free of viruses. Use of the website is at your own risk.
All content on the Acti-Kare website and in our marketing materials, including logos, text, images, graphics, and the “Acti-Vate Program” name and methodology, are the intellectual property of Acti-Kare Responsive In-Home Care or its licensors. Unauthorized use is strictly prohibited.
These Terms and Conditions shall be governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising from or related to these Terms or Acti-Kare services shall first be submitted to good-faith mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
You agree that any claims must be brought in your individual capacity and not as part of a class action.
Acti-Kare reserves the right to update or modify these Terms and Conditions at any time. Updated Terms will be posted on our website at www.actikare.com with a revised effective date. Continued use of our services after such changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions.
These Terms and Conditions, together with your signed Care Plan and Service Agreement and Acti-Kare’s Privacy Policy, constitute the entire agreement between you and Acti-Kare with respect to the subject matter herein, and supersede all prior or contemporaneous discussions, agreements, or understandings.
If you have any questions or concerns about these Terms and Conditions, please contact us:
Acti-Kare Responsive In-Home Care
Phone: 888-451-5273
Website: www.actikare.com
Email: info@actikare.com
